Claims and Refunds Policy OfChowChow Express

Introduction

At ChowChow Express, we strive to provide the best online ordering experience. However, we understand that issues may arise, and we are here to help. This policy outlines the steps to make a claim, eligibility criteria, and how refunds are processed.

Claims Process

We may collect the following information:

  1. 1. Initiating Claims
    • Your name and contact information
    • Demographic information
    • Other information relevant to customer surveys and/or offers
  2. 2. Review and Investigation
    • Our Customer Support team will review your claim within 48 hours.
    • We may reach out for additional information or clarification to ensure a thorough investigation.
  3. 3. Resolution
    • Once the investigation is complete, we will inform you of the outcome and the steps we will take to resolve the issue.
    • Possible resolutions include replacements, refunds, or store credit, depending on the nature of the problem.

Eligibility for Claims

To be eligible for a claim, the following conditions must be met:

Refunds

  1. 1. Refund Options
    • Depending on the resolution, refunds may be issued back to the original payment method, as store credit, or as a replacement product.
  2. 2. Processing Time
    • Once a refund is approved, it will be processed within 5-7 business days.
    • The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
  3. 3. Shipping Costs
    • If the claim is due to our error (e.g., incorrect or defective product), we will cover the return shipping costs.
    • If the claim is not due to our error, you may be responsible for covering the return shipping costs.

Contact Us

If you have any questions or need further assistance with your claim, please do not hesitate to contact us:

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